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Consumer Protection in Cross-Border E-Commerce

Understanding International Consumer Rights and Protection Standards

Privacy Laws and Data Protection

GDPR Key Requirements

  • Explicit consent for data collection
  • Right to data portability
  • 72-hour breach notification
  • Privacy by design and default

CCPA Compliance Points

  • Consumer right to opt-out
  • Data collection disclosure
  • Right to delete personal information

Return Policy Requirements

International Return Policy Standards

Minimum 14-day return window (EU requirement)
Clear return costs disclosure
Refund processing timeframes

Product Safety Standards

Required Safety Certifications

  • CE Marking (European Economic Area)
  • UL Certification (North America)
  • CCC Certification (China)
  • PSE Mark (Japan)

Knowledge Check

Which of the following is a key requirement under GDPR?

72-hour breach notification
30-day response window
Annual privacy audit only
Unlimited data retention